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| services layer (The layer that functions as a gateway between the client layer and the platform layer, where the data resides. The services layer provides three functions: provisioning, billing and metering, and connection routing) | |||
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| service level (The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases) | |||
| nivel de servicios: 16 phrases in 6 subjects |
| Communications | 2 |
| General | 2 |
| Microsoft | 7 |
| Name of organization | 2 |
| Technology | 1 |
| United Nations | 2 |
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