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| nivel de servicio (The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases) | |||
| service level: 21 phrases in 10 subjects |
| Communications | 1 |
| Finances | 1 |
| General | 3 |
| Meteorology | 1 |
| Microsoft | 5 |
| Name of organization | 1 |
| Politics | 1 |
| Technology | 1 |
| Transport | 4 |
| United Nations | 3 |
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