I'm sorry. This bank note is damaged , so we couldn't help you to exchange it. This is the rule of o – Chinese translation

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I'm sorry. This bank note is damaged smeared, so we couldn't help you to exchange it. This is the rule of our hotel. Thank you for your understanding and cooperation

对不起，这张纸币有破损污迹，我们无法为您兑换。这是酒店的规定，希望您能理解并配合我们的工作

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