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| French | English |
| onglet Response Group | Response Group tab (A custom tab, on an agent's Office Communicator client, that is used by the agent to sign in to his or her Response Group Service group. The agent must be signed in to the group in order to answer calls routed to the group) |
| Outil de configuration pour Response Group | Response Group Configuration Tool (A web-based Response Group Service tool where an administrator sets up a workflow including music on hold, welcome message, and so on) |
| Service Response Group | Response Group Service (A Unified Communications Applications Server (UCAS) application that is used to create and configure Response Group Service groups) |