under a pre-action protocol(the court is asked to consider whether it is reasonable to require an individual litigant to comply with any of the steps required under a pre-action protocol. | will need to address when drafting a letter of response in relation to a letter of claim under the pre-action protocol for construction and engineering disputes. Alexander Demidov)
pre-action behaviour(Where the law specifically requires, or the parties' agreement provides for specific pre-action behaviour, and the claimant files a claim without complying with such behaviour, the claim will not be processed until the claimant is able to show compliance with the pre-action behaviour. DBiRFAlexander Demidov)
complaint procedure(форма защиты гражданских прав, представляющая собой урегулирование спорных вопросов между кредитором и должником до передачи спора в суд или арбитражный суд. (БЮС) Alexander Demidov)
