управление проблемами(The process by which the root cause of one or more incidents is identified and by which a workaround or a permanent fix is found)
Средство записи действий по воспроизведению неполадок(A utility that allows recording step-by-step user actions in Windows and storing them in an XML file to help developers reproduce and investigate applications problems easily. It also enables end users to share application problems (e.g. with Technical Support) with comprehensive descriptions)
сообщить о проблеме со службой(A link to enable users to notify Microsoft support in the event of an outage when one or more Office 365 services are down. Rori)