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| Problem (An option available in the Case Type drop-down list. A customer service representative (CSR) can select this option for a customer who is reporting an issue with a product or service) | |||
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| issue (A problem that an assessment identifies. The issue description may also include a solution for the problem and links to information about how to perform further investigation) | |||
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Ongelma : 50 phrases in 13 subjects |
| Communications | 16 |
| Demography | 1 |
| Economy | 1 |
| Education | 2 |
| Environment | 2 |
| General | 3 |
| Health care | 1 |
| Information technology | 3 |
| Labor law | 2 |
| Mathematics | 13 |
| Natural sciences | 2 |
| Scientific | 1 |
| Statistics | 3 |
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