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| planning-do-check-action (可适用于所有过程。P为策划，根据顾客的要求和组织方针，为提供结果建立必要的目标和过程; D为实施过程；C为检査，根据方针、目标和产品要求，对过程和产品进行监视和测量，并报告结果; A为处置，采取措施，以持续改进过程业绩。 GB/T19000—2008/IS09000:2008《质量管理体系基础和术语》，GB/T19001—2008/IS09001: 2008《质量管理体系要求》中有详细规定) | |||
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