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Cuadro de mandos estratégico, Indicadores estratégicos de gestión (A business-oriented scorecard that conveys key metrics related to the service and business of providing service. A balanced scorecard contains a balance of operational, financial and quality driven metrics); indicadores estratégicos de gestión (A strategic performance management report that aligns, tracks, and measures key organization activity against objectives) | |||
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Developed by Robert S. Kaplan and David P. Norton as a coherent set of performance measures organized into four categories that includes traditional financial measures, but adds customer, internal business process, and learning and growth perspectives |
balanced scorecard: 3 phrases in 2 subjects |
Microsoft | 2 |
United Nations | 1 |