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| livello di servizio (The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases) | |||
| service level: 17 phrases in 9 subjects |
| Education | 1 |
| Finances | 1 |
| General | 1 |
| Information technology | 1 |
| Medical | 1 |
| Microsoft | 5 |
| Politics | 1 |
| Technology | 1 |
| Transport | 5 |
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