| Spanish | English |
| Centro de ayuda y soporte técnico | Help and Support Center (A unified place where a user can access all Help and Support content and services from Microsoft, the OEM, and the corporation) |
| Centro de soporte técnico | Support Center (A unified place where a user can access all Help and Support content and services from Microsoft, the OEM, and the corporation) |
| departamento de soporte técnico | helpdesk (An individual or team of support professionals that provide technical assistance for an organization's network, hardware devices, and software) |
| equipo de soporte técnico | support team (An organization or group that is responsible for providing technical support) |
| equipo del técnico | technician computer (The computer on which you install the Windows OEM Preinstallation Kit (Windows OPK) or Windows Automated Installation Kit (Windows AIK), and where you create answer files, build configuration sets, and build custom Windows PE images. Windows System Image Manager (Windows SIM) is the primary tool used to create and modify answer files and configuration sets. The technician computer typically contains your distribution share, a folder structure that contains the source files necessary to install your Windows installation) |
| Herramienta de diagnóstico para soporte técnico de Microsoft | Microsoft Support Diagnostic Tool (A system used by PSS for gathering customer configuration information for diagnostics through an improved process and tool) |
| lápiz técnico | line pencil (A pencil tool that simulates the look and feel of drawing lines with a pencil) |
| profesional de soporte técnico | support professional (An engineer who specializes in product support. Support professionals talk with customers, investigate their issues, and provide solutions) |
| responsable técnico de cuenta | technical account manager A Microsoft employee who provides technical assistance to one or more specific royalty OEMs as they manufacture computers installed with a released version of Windows (TAM) |
| servicios de soporte técnico de Microsoft | Microsoft Product Support Services (A Microsoft business unit that offers a wide range of support options and resources to help businesses, organizations, and individuals worldwide attain the greatest success with Microsoft products) |
| soporte técnico | technical support (An organization or group that is responsible for providing technical support) |
| soporte técnico en línea | online support (Customer assistance in the form of online Knowledge Base articles, FAQs, troubleshooting tools, and other resources. By using Self-help online support, many customers can resolve their issues without contacting Microsoft directly) |
| Soporte técnico y el servicio al cliente de Microsoft | Microsoft Customer Service and Support (A Microsoft business unit that offers a wide range of support options and resources to help businesses, organizations, and individuals worldwide attain the greatest success with Microsoft products) |
| taxonomía de Centro de ayuda y soporte técnico | Help and Support Center taxonomy (In the Windows XP Help and Support Center, the classification system that organizes Help topics into specific categories) |
| técnico de instalación | setup technician (A technican who goes to the customer location and sets up a computer enabled by FlexGo technology after purchase, helps the customer connect to the Internet, and assists the user with adding time) |
