| Spanish | English |
| agente de soporte | support agent (A user who works for a company that is a valid partner tenant who has been assigned either limited or full administration agent role) |
| Centro de ayuda y soporte técnico | Help and Support Center (A unified place where a user can access all Help and Support content and services from Microsoft, the OEM, and the corporation) |
| Centro de soporte técnico | Support Center (A unified place where a user can access all Help and Support content and services from Microsoft, the OEM, and the corporation) |
| departamento de soporte técnico | helpdesk (An individual or team of support professionals that provide technical assistance for an organization's network, hardware devices, and software) |
| equipo de soporte técnico | support team (An organization or group that is responsible for providing technical support) |
| Herramienta de diagnóstico para soporte técnico de Microsoft | Microsoft Support Diagnostic Tool (A system used by PSS for gathering customer configuration information for diagnostics through an improved process and tool) |
| profesional de soporte técnico | support professional (An engineer who specializes in product support. Support professionals talk with customers, investigate their issues, and provide solutions) |
| recuento de soporte | Support Count (A dynamic option that displays the number of rows in which the determinant column value determines the dependent column) |
| servicios de soporte técnico de Microsoft | Microsoft Product Support Services (A Microsoft business unit that offers a wide range of support options and resources to help businesses, organizations, and individuals worldwide attain the greatest success with Microsoft products) |
| sesión de soporte | support session (An interactive session between a support professional and a customer) |
| soporte estándar | mainstream support (Basic customer support for software, hardware, multimedia, and Business Solutions included in the Microsoft Support Lifecycle policy, such as no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims, and hotfix support) |
| soporte técnico | technical support (An organization or group that is responsible for providing technical support) |
| soporte técnico en línea | online support (Customer assistance in the form of online Knowledge Base articles, FAQs, troubleshooting tools, and other resources. By using Self-help online support, many customers can resolve their issues without contacting Microsoft directly) |
| Soporte técnico y el servicio al cliente de Microsoft | Microsoft Customer Service and Support (A Microsoft business unit that offers a wide range of support options and resources to help businesses, organizations, and individuals worldwide attain the greatest success with Microsoft products) |
| taxonomía de Centro de ayuda y soporte técnico | Help and Support Center taxonomy (In the Windows XP Help and Support Center, the classification system that organizes Help topics into specific categories) |
