| Spanish | English |
| aprobador en caso de escalación | escalated approver (A configuration element of an approval activity: the e-mail address of a user who will receive approval request messages if the approvers fail to respond) |
| caso de prueba | test case (A specification that describes the goals of a test, the results that the test might produce, the circumstances in which it will be run, and how it should be implemented) |
| caso de uso | use case (A collection of scenarios which make up a behaviorally related sequence of interactions that a user performs in a dialog with a system) |
| caso de usuario | user story (A high-level description of a user goal that helps you estimate the work needed to achieve this goal. User stories are the fundamental element of planning agile projects) |
| diagrama de casos de uso | use case diagram (A diagram that shows the external actors who will interact with your system and how they will use it. The diagram consists of a system boundary, actors, use cases, and use case relationships (communicates, uses, and extends)) |
| Nº de caso | Case No. (The number given to a specific case for identification purposes) |
| resolución de caso | case resolution (An activity that includes such information as the description of the resolution and the billable time of the case) |
| Tipo de caso | Case Type (A sub-category of customer service issues that indicates whether an issue is a question, problem, or request) |
