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| Italian | English |
| rappresentante del servizio clienti | customer service representative (An employee who provides service to the customers of the organization or business unit through the opening and resolution of cases, among other activities) |
| rappresentante della community | community representative (A role that is similar to the customer service role, with the addition of being able to manage public conversations enabled and with the following permissions: organization read, BU append, BU append to, and user delete) |