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| Chinese | English |
| 案例 | case (A customer service issue or problem reported by a customer and the activities that customer service representatives use to resolve it) |
| 案例號碼 | Case No. (The number given to a specific case for identification purposes) |
| 案例類型 | Case Type (A sub-category of customer service issues that indicates whether an issue is a question, problem, or request) |